Episode Six and Decisionly Partner to Bring Purpose-Built Card Infrastructure and AI-Powered Dispute Automation to Modern Issuers
Decisionly joins Episode Six's partner ecosystem as disputes partner, giving banks and fintechs access to best-in-class technology across two of the most critical layers of any card program
Austin, TX, July 7, 2026 – Episode Six, a global technology provider of enterprise-grade card issuing, and Decisionly, an AI-powered dispute automation platform, today announced an strategic partnership to bring issuers a solution covering card infrastructure and end-to-end dispute management.
The partnership reflects a direct response to market demand. Issuers operating across multiple regions, currencies, and products have grown increasingly frustrated with legacy dispute and chargeback tooling that was never built for the complexity of modern card programs. By partnering with Decisionly, Episode Six can now connect its clients a purpose-built, AI-powered solution for that need, alongside its core infrastructure.
"We built Episode Six to give issuers the infrastructure they need to run modern card programs, and that means addressing every layer of the stack," said John Mitchell, CEO and Co-Founder at Episode Six. "The shift towards purpose-built solutions is accelerating across payments, and disputes is one of the clearest examples of an operational function ready for transformation. By partnering with Decisionly, we can now offer those clients the solutions they need.”
Decisionly’s platform automates the full dispute lifecycle, covering regulatory requirements, network rules, and custom program configuration, delivering automation rates above 95% from day one and reducing manual dispute work by more than 80%. The two platforms share an API-first architecture and serve overlapping markets, enabling clients to access best-in-class capabilities across card infrastructure and dispute operations. For issuers, this means disputes no longer need to be treated as an unavoidable cost center but as an opportunity to deliver a superior experience to their cardholders.
"Partnering with Episode Six was a natural fit," said Pallavi Kuppa-Apte, CEO and Co-Founder at Decisonly. "We share the same fundamental belief that modern card programs deserve modern technology at every layer, including disputes. Episode Six gives us a direct path to a strong and growing base of banks and fintechs already running on modern infrastructure, exactly the kind of issuers who are ready to unlock the full value of purpose-built dispute automation."
Both companies bring strong and complementary track records to the partnership. Episode Six is one of the leading API-first, cloud-native card infrastructure providers globally, operating across 50+ countries. Episode Six serves banks and fintechs worldwide, with the flexibility to run as a sidecar to existing systems or as the foundation for an entirely new stack. Decisionly delivers AI-powered, API-first dispute infrastructure for large fintechs, banks, and processors and enables scalable, modern card operations. Decisionly’s founding team previously built and sold Chargehound to PayPal, processing over $1 billion in disputes for some of the largest global payments and tech companies. The two platforms share an API-first architecture and serve overlapping markets across the US, Canada, and Europe, enabling customers to pass data effortlessly between them.